Request for Repairs, Maintenance and Technical Assistance
Office / Division
Classification
Type of Transaction
Sta. Ignacia Water District
Simple Transaction
G2C > Government to Citizen
Who May Avail
Checklist of Requirements
Where To Secure
All concessionaires of SANTA IGNACIA WATER DISTRICT
1. Current Statement of Account (SOA)
SIWAD Billing Section
Client Steps
Agency Action
Fees To Be Paid
Processing Time
Person Responsible
A
LEAKS
A.1
Report to
Public Assistant
and Complaints
Desk
1.1
Prepare
service
request and
forward to
maintenance
Section
None
10 Minutes
Administrative Services Aide
1.2
Conduct
inspection
None
1 Hour
Utilities / Customer Services Assistant C
1.3
List down
materials
needed for the
repair
1.4
Forward to
storekeeper
1.5
Release
Materials for
the repair
None
15 Minutes
Store Keeper
1.6
Approve
None
10 Minutes
Engineering Assistan A / General Manager
1.7
Implement
repair
None
Meter /
Gate
valve / Meter
stand Leak
-
1 Hour
Mainline leak
-
3 hours
Utilities /
Customer
Service
Assistant C
B
LOW PRESSURE
B. 1
Report to
Public Assistant
and Complaints
Desk
1.1
Prepare service request and forward to maintenance Section
None
10 Minutes
Administrative Services Aide
1.2
Conduct inspection
None
1 Hour
Utilities / Customer Services Assistant C
1.3
Approve
None
10 Minutes
Engineering Assistan A / General Manager
1.4
Implement repair
None
3 Hours
Utilities / Customer Services Assistant C
C
HIGH CONSUMPTION
C.1
Report to
Public
Assistance and
Complaint Desk
1.1
Prepare service request and forward to maintenance Section
None
5 Minutes
Administrative Services Aide
1.2
Conduct Investigation
Submit Report
None
1 Hour
Utilities / Customer Services Assistant C
C.2
Wait for the
result
2.1
Inform /
Advice the client for the result of the investigation
None
1 Minute
Administrative Services Aide
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